Privacy Policy & Legal Information

Privacy Policy

Information We Collect

We may collect the following types of information when you book a stay, contact us, or use our website:

Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Payment or billing details (processed securely via third-party providers)
• Reservation and guest information

Stay and Booking Information

• Check-in and check-out dates
• Room preferences
• Special requests (e.g., accessibility needs, amenities)
• Guest preferences and feedback

Technical Information

• IP address
• Browser type and device information
• Operating system

Usage Data

• Pages visited
• Booking activity
• Interaction with website features

How We Use Your Information

We use your information to:

• Process and manage reservations
• Provide hospitality services and guest support
• Communicate booking confirmations and updates
• Improve guest experience and website functionality
• Ensure security and prevent fraud
• Comply with legal and regulatory obligations

Consent

By using our website or booking services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw consent at any time, subject to legal or contractual obligations related to reservations.

Disclosure of Information

We do not sell or rent personal information. We may share information with:

• Wyndham Hotels & Resorts and affiliated reservation systems
• Payment processors and booking platforms
• Service providers (IT, hosting, analytics)
• Legal or regulatory authorities when required by law

Data Security

We implement reasonable safeguards including:

• Secure reservation and payment systems
• Restricted access to personal data
• Encryption where applicable
• Ongoing system monitoring

However, no method of online transmission is completely secure.

Data Retention

We retain guest and booking information only as long as necessary for:

• Service delivery
• Accounting and record-keeping
• Legal and regulatory compliance

Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent where applicable
• File a complaint with the Office of the Privacy Commissioner of Canada

Contact: info@ramadakirklandlake.ca

Terms of Use

Acceptance of Terms

By accessing or using the Ramada Kirkland website, you agree to comply with these Terms of Use and applicable laws of Ontario and Canada.

Permitted Use

You agree to:

• Use the website only for lawful booking and informational purposes
• Not interfere with website security or operations
• Not attempt unauthorized access to systems or data

Reservations and Availability

Room availability, pricing, and promotions are subject to change without notice. Reservations are not guaranteed until confirmed.

No Guarantee of Services

While we strive to provide accurate information, we do not guarantee that all services, amenities, or availability details are error-free or always available.

Intellectual Property

All website content, including text, images, branding, and design, is the property of Ramada Kirkland or its licensors and is protected under Canadian copyright laws.

Limitation of Liability

To the fullest extent permitted by law, Ramada Kirkland is not liable for:

• Booking errors or system interruptions
• Loss of data or revenue
• Service interruptions or inaccuracies

Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.

Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

Cookies Policy

What Are Cookies

Cookies are small files stored on your device that help improve website functionality and booking experience.

Types of Cookies Used

• Essential Cookies: Required for website and booking system functionality
• Analytics Cookies: Help analyze website performance and usage
• Functional Cookies: Store preferences and improve user experience

Purpose of Cookies

We use cookies to:

• Enable booking functionality
• Improve website performance
• Understand visitor behavior
• Enhance guest experience

Managing Cookies

You may disable cookies through your browser settings, but some features (including booking functionality) may not work properly.

Legal Disclaimer

General Information Only

All content is provided for general informational purposes and does not constitute a binding hotel offer unless confirmed through reservation.

No Warranties

Ramada Kirkland makes no guarantees regarding:

• Accuracy of pricing or availability
• Uninterrupted website access
• Error-free content

Third-Party Services

We may use third-party booking engines and payment processors. We are not responsible for their content or practices.

Use at Your Own Risk

Use of this website is at your own risk.

Accessibility Policy (AODA Compliance)

Commitment

Ramada Kirkland is committed to ensuring accessibility for all guests in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Accessibility Features

We aim to:

• Provide accessible booking and navigation systems
• Ensure compatibility with assistive technologies
• Maintain readable content and clear structure
• Follow WCAG accessibility guidelines

Ongoing Improvements

We continuously work to improve accessibility across our website and guest services.

Feedback

If you experience accessibility barriers, please contact us at info@ramadakirklandlake.ca. We will respond promptly and work toward resolution.